Payment:
All payments are processed through Paypal
Shipping:Bliss Bath & Kitchen ships to all parts of Canada and the USA. For shipping to other countries, please contact us at shipping@blissbathandkitchen.com
Shipping costs are based on the dimensions of the product and the delivery destination. Customers also have a choice of picking-up their product from our warehouse in Markham, Ontario..
Shipping Methods:
Standard Ground – Small Package
Most small-to-medium sized orders will ship Standard Ground Services. Bliss Bath & Kitchen will email you a tracking number so you can track the order and check on the delivery date. Shipments usually arrive 2-5 business days from the time they leave the warehouse.
(Note: While Bliss Bath & Kitchen does not require a signature on small parcel deliveries, it is ultimately up to the driver's discretion. If delivery without a signature is desired, it is advised you leave a note on the door with appropriate instructions.)
Expedited Shipping Services are available including, Next Day, 2-Day, 3-Day Services. Bliss Bath & Kitchen will not be liable for expedited shipping charges due to delay in the lead time of an order. Expedited shipping services are offered only to speed up the Transit Time. We have no control over the in-house time of an order (time prior to shipment) and do not guarantee or promise delivery dates. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time. Lead times that are stated on the product pages represent the Average time frame needed for product to leave our warehouse and are not to be taken as a guarantee. Instead, they should be used as a rough guideline for estimating the lead times. Contact Customer Service to arrange for expedited shipping at 1-855-366-1001.
Truck Freight - Large items
Larger items will ship via truck freight. Items shipped freight are delivered to curbside or driveway only and may incur an oversized item surcharge; for any additional delivery needs or questions, please contact our sales professionals at 1-855-366-1001. Truck freight orders require that someone is available to accept the delivery. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during normal business hours.
If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees, freight charges back to the manufacturer in addition to the original shipment expense.
Self Pick-up:
Customers who wish to pick-up their items at our warehouse or arrange for their own shipping company to pick-up their products will be notified by email as to when the item can be picked
Shipping & Delivery Times:
Items in-stock
Items in stock will ship 2- 5 business days from the date of placing the order and usually arrive 2 – 5 business days from the time they leave the warehouse.
Items not in-stock
Items not in stock usually takes approximately 2 weeks from the date of placing the order and usually arrive 2 - 5 business days from the time they leave the warehouse.
Items not in stock (either needs to be produced according to the customer’s requirements OR needs to be special ordered).
You would be notified by email of approximate delivery time.
Outside Canada
If the shipment is going to another country other than Canada, you will need to call for a quote - 1-855-366-1001. Please note that Bliss Bath & Kitchen is not responsible for any taxes, duties or fees including Brokerage fees and Customs that are associated with any purchase. These additional charges are the responsibility of the customer.
About Approximate Shipping Times:
At Bliss Bath & Kitchen we do our best to provide you with accurate shipping times for our products. The times are approximate only.
These shipping times are not a guarantee. If you have a time sensitive project we recommend that you call a sales specialist at 1-855-366-1001 and arrange expedited shipping.
Products marked "In Stock" are items that we have in stock or the manufacturer has provided us a real time inventory feed for. These items normally ship from the warehouse within 2-5 business days, however these products are subject to prior sale and availability and lead times are not guaranteed.
Occasionally, items shown to be in stock or available get pre sold, in this case, you will be sent an email notification that your item is on backorder, you have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order. Custom made products can have varying ship times and we recommend ordering custom products well in advance to avoid project delays.
Bliss Bath & Kitchen is not liable for costs associated with shipment delays.
Damaged & Defective Goods
At Bliss Bath & Kitchen, we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by YOU during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion- at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.
Small Package Deliveries
For smaller deliveries that are damaged in transit, please contact our customer service team immediately instead of refusing the package at 1-855-366-1001. If damages are reported within 7 Days, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Bliss Bath & Kitchen of defective or damaged merchandise within one business days of receipt.
Large Package Deliveries
Immediate inspection is especially important when receiving large items (such as a bathtub, large sinks or vanities) from our chosen freight carriers. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. All damages should be reported to Bliss Bath & Kitchen within 24 hours of delivery.
Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify Bliss Bath & Kitchen of refusal so we can anticipate the return and send out a new item.
Bliss Bath & Kitchen will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the "Standard Return Policy" applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit.
Failure to follow return procedure for the damaged item may result in a charge for the free replacement item.
Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Bliss Bath & Kitchen will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 25% restocking fee.
Cancellations:
If an order is cancelled prior to shipment, delivery or pick-up, payment will be refunded in full, minus any and all costs already incurred by Bliss Bath & Kitchen at that time. Payment for cancellations will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. Cancellations received after shipping, delivery or pick-up are treated as a returns – see Returns section below for details.
Returns:
All returns require a Return Goods Authorization (RGA) from our Customer Service Department. Please e-mail us at returns@blissbathandkitchen.com to obtain an RGA. The reason for the return must be clearly stated in the e-mail. Before taking any action you must have received a response from Bliss Bath & Kitchen, with an RGA number. All shipments sent to Bliss Bath & Kitchen without an RGA number will be refused and the associated charges will be the sole responsibility of the sender. No returns will be accepted or any credit granted without an RGA.
All claims for non-damaged Bliss Bath brand returns must be made within 14 calendar days of receipt of merchandise, and only apply to merchandise in perfect (as-shipped) condition and in the original, undamaged packaging. Non-damaged, non-Bliss Bath & Kitchen brand item returns must be made within 10 calendar days of receipt of merchandise.
All returned items must be returned in "new" or "like new" condition, in undamaged original manufacturer's packaging and crating materials when applicable and with all original product materials, manuals and instructions.
The following types of items may not be returned under any circumstance:
Items that have been partially or completely installed and/or assembled
Custom or special orders
Discontinued items, unless the product is faulty
Any products identified as “Floor Model” or “Off Price” or any other term indicating that the item is not first quality merchandise, whether the item(s) have been picked up or not
To provide any credit or replacement units we must first have a chance to receive and completely inspect your return. After the product is received, inspected and verified to be in "like new" condition, a full refund will be provided based on the product purchase price minus any original shipping charges and any return shipping charges and minus a 25% restocking/re-handling charge. Non-Bliss Bath & Kitchen brand items are subject to a 25% restocking fee, as per the manufacturers’ policies. Shipping charges on returns due to no fault of the customer shall be the responsibility of Bliss Bath & Kitchen.
If you refuse an item delivered by a commercial freight company for any reason other than externally visible damaged merchandise or a shipping error by us, the item shall be treated as a customer return and charges described above shall be applied. Any additional freight carrier charges shall be billed to you.
Items being returned must ALWAYS be sent via ground transportation, insured by the sender. The sender is responsible for arranging the shipping carrier and pick-up for delivery back to Bliss Bath & Kitchen in Ontario, Canada., unless the return is due to no fault of the sender (for example, damaged merchandise or wrong item received). Shipping charges for items that are sent back by any means other than ground transportation (cheapest available) will be the responsibility of the sender. This includes when the item is being returned at our expense – it must be sent cheapest method possible. Bliss Bath & Kitchen will arrange the pick up and pay the freight and insurance for items returned due to manufacturer error, damages or any other reason that is not caused by the purchaser.
Payment for returns and/or refunds will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase.
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